🛠️ Warranty & Service Policy –
HouseDesigns99
At HouseDesigns99, our commitment to you goes far beyond project completion. We take pride in the quality, craftsmanship, and durability of every home design, interior project, and construction service we deliver.
That’s why we’ve created the HouseDesigns99 Care Program — a complete warranty and after-sales service plan designed to protect your investment and ensure lasting satisfaction.
🌿 What Is HouseDesigns99 Care?
HouseDesigns99 Care is our exclusive, all-in-one after-sales and warranty service. It automatically covers every design, product, and installation completed by us — so you don’t need to register separately.
From modular kitchens and furniture to electrical and plumbing work, your entire project is protected under one seamless program.
✅ Automatic Enrollment – No registration required
✅ Hassle-Free Support – Quick response within 24 working hours
✅ Transparent Coverage – Clear terms, no hidden conditions
📞 How to Request Service or Support
If you ever face an issue, getting help is fast and simple:
- Online Form: Visit www.housedesigns99.com/care and fill out our service request form.
- Email: care@housedesigns99.com
Our HouseDesigns99 Care Team will respond within 24 working hours and schedule a service visit if necessary.
🧰 Comprehensive Warranty Coverage
We offer one of the most reliable warranties in the home design industry. Below is a quick overview of what’s included:
| Category / Product | Warranty Period | Coverage Details |
|---|---|---|
| Custom Woodwork & Modular Furniture | 10 Years | Covers manufacturing and installation defects for BWP/BWR plywood, MDF, HDF, and frames. |
| Appliances, Hardware & Accessories | Manufacturer’s Warranty | OEM products (Hettich, Hafele, Philips, Elica, etc.) are covered by their respective brands. |
| False Ceiling | 1 Year | Covers material and installation issues such as cracks or peeling (excluding moisture exposure). |
| Electrical & Plumbing Work | 1 Year | Covers wiring, switches, fixtures, and plumbing installation defects. |
| Painting Work | 1 Year | Covers peeling, fading, or fungus issues (excluding moisture damage). |
| Countertop Installation | 1 Year | Covers sink leaks, joint defects, and levelling issues. (Material warranty excluded.) |
| Civil Work (Tiling, Masonry, etc.) | 1 Year | Covers installation defects in flooring, wall tiles, and masonry executed by HouseDesigns99. |
💡 Service Charges:
- If covered under warranty: Free of charge.
- If not covered: A transparent estimate will be shared before any work begins.
❌ What Is Not Covered Under Warranty
To maintain transparency, our warranty does not include:
- Normal wear, scratches, or dents from daily use.
- Accidental or intentional damage, mishandling, or misuse.
- Fading or discoloration due to sunlight, heat, or moisture.
- External water leakage or seepage.
- Repairs or alterations by unauthorized personnel.
- Natural calamities (fire, floods, earthquakes, etc.).
- Rusting or corrosion due to chemical exposure.
⚖️ How to Claim Your Warranty
Follow these simple steps to raise a warranty claim:
- Report the Issue: Submit your details and photos (if available) via our website, helpline, or email.
- Inspection: Our authorized representative will inspect and confirm coverage.
- Resolution: If approved, we will repair or replace the defective item at no additional cost.
🧹 Complimentary & Paid Maintenance Services
- 🆓 One Free Service Visit: Within 6 months of project handover — covers minor adjustments like hinge alignment, drawer runners, or wiring concealment.
- ⏰ Schedule On Time: Must be booked within 6 months; otherwise, the offer expires.
- 💰 Paid Services: After 6 months, visits and non-warranty repairs are chargeable at standard rates.
🏡 Post-Installation Cleaning
After project completion, we provide basic cleaning — sweeping, dusting, mopping, and cabinet wipe-down.
Deep cleaning services (with specialized tools or chemicals) are not included in our standard scope.
💖 Our Commitment
At HouseDesigns99, we stand behind every space we create.
From the first sketch to post-installation care, we ensure your home stays as beautiful, functional, and long-lasting as the day it was built.
📄 For complete terms and conditions, please refer to your signed Works Contract.